Disney Plus Not Working On Samsung TV (It Might Be A Cache Issue!)

Some of the best new shows are streaming on HBO Max but when I was watching the other day, I noticed issues while trying to watch on my Samsung TV. I quickly started searching for fixes for my issue.

If your Disney Plus application is not working on your Samsung TV, try unplugging your Samsung TV from the wall for at least sixty seconds. Also, check if the Disney Plus servers are having problems or if your network connection is down. Finally, update the Disney Plus application or reinstall the app on your device. If nothing works, contact Disney Plus support for further assistance.

This guide will focus on the different causes and fixes for issues while streaming your Disney Plus content on your Samsung TV. You should use this information to accurately identify your issue and apply the proper troubleshooting method.

Troubleshooting Disney Plus Not Working On Samsung TV

1. Check Your Internet

If your internet speed is not high enough or if your internet connection is going in and out,  you will experience streaming issues while using the Disney Plus app. Because Disney Plus offers high-quality streaming services, it requires an internet connection with a high download speed.

This will be more noticeable when steaming at 4k qualities. Disney Plus will struggle to load higher quality content if your internet connection speed is not fast enough. Your internet connection speed can be affected by outages, bad weather, or router hardware issues.

In some cases, your internet plan simply may not be fast enough to support high-quality streaming services. You should consider upgrading your network speed through your internet service provider before using the Disney Plus application.

You can check your internet speed using online tools like SpeedTest. Using SpeedTest, you can have your internet speed checked automatically to see if you are having network issues. If you confirm that your internet speed is not the issue, it could be a hardware bug on your Samsung TV. 

This possibility will be discussed in the section below.

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2. Do A Power Cycle

You should consider unplugging your Samsung TV from the wall to allow it time to fully drain all stored power. This will allow your Samsung to power down completely and restart fresh. Unplugging your TV from the wall will ensure that any erroneous system functions are ended.

Sometimes small amounts of power will remain in your TV after you turn it off, leading to internal software processes that may not have ended properly. Unplugging the TV from the wall will allow you fully power down your TV and restart it.

You should leave your TV unplugged for at least sixty seconds for this process to work effectively. After the sixty seconds have elapsed, plug your TV back in and the issue will likely have been resolved. If this method does not work, you should check your Smart Hub settings.

3. Reset Smart Hub

 You should consider resetting your Smart Hub on your Samsung TV if you are having issues using the Disney Plus application. The process to do this is simple and will be detailed in the section below.

1.  Press the home button on your remote control to bring up the Smart Hub Setting menu.

2. In the Settings menu, select Device Care and then Self Diagnosis. There, you will be able to select the option to reset your Smart Hub.

3. Confirm the reset and the process of resetting your Smart Hub will automatically begin.

If you have determined that the Smart Hub software is not the cause of your issue, the next method in this list could help.  

4. Reinstall Disney Plus App

Reinstalling the Disney Plus application will help resolve any problems that you might be experiencing. Reinstalling the application will remove and replace any corrupt or damaged files associated with the application. This will generally restore your application to a working condition.

To reinstall the Disney Plus application on your device, simply remove it and locate it again in the app store. Once you have located the HBO Max application in the app store, reinstall it to have a fresh copy of the application software downloaded to your device.

If you are still having buffering issues after reinstalling the application, you may be wondering if your TV’s output settings are the problem. This will be discussed in the section below.

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5. Samsung TV Disney Plus No 4K

You do not need a 4k TV to use the Disney Plus application. You will however need an internet connection that is strong and fast enough to support 4k streaming. If you are using Disney Plus on a TV that doesn’t have 4k output, this should not cause any streaming issues.

You would likely benefit from using a 4k TV to stream media from the Disney Plus application. It is not required, however. Now that you know your TV’s output is not the issue, consider the buffering issues discussed in the next section.

6. Disney Plus Buffering Timeout

Buffering Timeout is one of the most common issues in the Disney Plus application. Buffering timeout issues are most commonly caused by internet issues. These issues can also be caused by bugs, outdated software, and server issues.

All of these issues can be resolved using the information provided above or below in this guide. The easiest way to resolve buffering timeout issues is to fix your internet. Keeping your application updated is another good way to avoid these issues.

Updates for your application will help avoid software bugs. These software bugs can cause buffering issues when streaming media from the application. Because of this, it is important to periodically check for updates.

You can also check the Disney Plus servers for any issues that they might be currently experiencing. Clearing your cache can be another way to resolve buffering issues. This process will be detailed in the section below.

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7. Clear Cache

Clearing your Samsung TV’s cache and reopening the Disney Plus application can help clear your cache of corrupted files that could be causing your issue. The process to do this is simple and will be detailed in the section below.

1. Tap the Home button on your Samsung TV’s remote control or use the buttons on your TV to open up the menu.

2. In the Menu, enter the Settings submenu.

3. Select Apps.

4. In the Apps menu, select System apps.

5. In the System Apps menu, find the Disney Plus application and select it.

6. Tap Clear Cache

7. Confirm to complete the process. 

This will clear your system cache for the Disney Plus application. You should do this a few times a year to ensure that your cache does not fill up with potentially corrupted files. If this did not resolve your issue, you should check the Disney Plus servers for issues.

8. Check If The Disney Plus Servers Are Down

One main reason you could be experiencing issues with your application is server issues at Disney Plus. If the servers are down, you will likely experience many issues with connectivity and functionality while using the app on your Samsung TV.

Servers are what enable users to connect and communicate effectively through any type of streaming application. Server outages are rare, however, and typically only happened during times of scheduled maintenance.

That being said, server overloads are possible and will cause you to not be able to access certain network features and will cause issues while streaming using the application. You can check the status of the Disney Plus servers on their website or social media accounts.

If you have confirmed that the servers are not down, then consider updating your Samsung TV.

9. Update Samsung TV

You should consider updating your Samsung TV’s firmware to resolve issues that you may be experiencing while using the Disney Plus application. Firmware updates install important bug fixes and software updates that ensure that your TV can run applications properly.

The process to do this is quite simple and will take around five minutes. The steps have been included below:

1. Connect your Samsung TV to a stable internet connection.

2. Open the Samsung Settings menu by pressing the Home button on your remote. If you do not have a remote, open the Menu manually using the buttons on the side of your TV.

3. In the Settings menu, Select Support.

4. In the Support menu, select Software Update.

5. In the Software Update menu, select Auto Update to enable automatic updates.

6. Wait for the TV to automatically check for updates.

7. Download and install any available updates for your Samsung TV.

If updating your Samsung TV’s firmware did not resolve your issue, you should consider factory resetting your Samsung TV as detailed in the section below.

10. Factory Reset Samsung TV

Just like any files stored on your Samsung TV, the files associated with your TV’s firmware could potentially become damaged or corrupted. When this happens, your Samsung TV will start to experience frequent slowdowns and functionality issues.

This can also be caused by any third-party applications that you may have managed to install on your Samsung TV. Third-party applications can introduce malicious software onto your system that will need to be cleared before your Samsung can resume normal performance.

1. To perform a factory reset on your Samsung TV, you will first need to press the Menu button on your Samsung TV remote control.

2. You will then need to enter into the System menu. There, you will find the Reset & Admin menu.

3. In the Reset & Admin menu, you will find the option to Reset TV to Factory Defaults. Select this option and enter the code 0000 when prompted unless you have set a code otherwise.

4. Confirm the reset and your Samsung TV will power off and begin the reset process.

Once your Samsung TV has completed the factory reset, it will power back on you and will have to redo the initial setup process.

Keep in mind that a factory reset will clear all of your saved user data and applications from the TV and replace them with the factory defaults.

Finally, if none of the above troubleshooting methods helped resolve your issue, then you will need to use the next method as a last resort.

Contact Support

If you are experiencing many persistent issues with your Disney Plus application, you should consider contacting Disney Plus support so they can investigate your issue further.

You should only consider this once you have attempted all of the troubleshooting methods listed here, as Disney Plus support will likely suggest many of the methods on this list.

You can contact Disney Plus support on their website or through the app. There you will find detailed instructions on how to report your issue. First, you will need to provide a detailed account of your problem which will then be investigated by someone at Disney Plus Technical Support.

Disney Plus Support will walk you through any potential troubleshooting methods that you might have missed and offer detailed suggestions on how to successfully solve your issue.

This method requires some patience, as dealing with customer service on the phone can be frustrating. Rest assured that Disney Plus Support will do all it can to get your application functioning properly.


Now that you have explored some of the common causes and fixes for Disney Plus issues, you can get back to streaming your favorite movies and shows.

You should make sure your application and TV software are updated properly to avoid issues in the future. If all else fails, consider contacting Disney Plus Support for more information.

Most importantly, you should make sure that you only use Disney Plus with a stable internet connection. This will resolve most of your Disney Plus issues. You can rest assured that you are now able to resolve any issues that you might encounter while using the Disney Plus application on your Samsung TV.