The other night I was settling in to watch one of my favorite shows and noticed that my Toshiba TV would not turn on. This was frustrating so I began to investigate the different potential causes and resolutions to my problem.
If your Toshiba TV won’t turn on, try unplugging your TV from the wall for at least sixty seconds. Also, check if the batteries in your remote are dead or if your audio and video settings are set properly. Finally, factory reset your Toshiba TV or try a different power outlet. If nothing works, contact Toshiba Support for further assistance.
This guide will focus on the different causes and solutions for issues that may be causing your Toshiba TV to not turn on. You should use this information to accurately identify your issue and apply the proper troubleshooting method.
Troubleshooting Toshiba TV That won’t Turn On
Unplug Toshiba TV From Wall
You should consider unplugging your Toshiba TV from the wall to allow it time to fully drain all stored power. This will allow your Toshiba TV to power down completely and restart fresh. Unplugging your TV from the wall will ensure that any erroneous system functions are ended.
Sometimes small amounts of power will remain in your TV after you turn it off, leading to internal software processes that may not have ended properly. Unplugging the TV from the wall will allow you fully power down your TV and restart it.
You should leave your TV unplugged for at least sixty seconds for this process to work effectively. After the sixty seconds have elapsed, plug your TV back in and the issue will likely have been resolved. If this method does not work, you should check your remote control for any issues.
Remove Batteries From Toshiba Remote
You should remove and replace the batteries in your Toshiba remote control to resolve issues with your TV not turning on properly. Because many of us use our remote controls to turn on our TVs, battery issues in your remote could cause you to believe your TV is not working properly.
Removing and replacing the batteries in your remote will enable you to control your TV with properly without having to manually press the buttons located on the TV. If the remote control is not dead and you have determined that batteries are not the issue, the next troubleshooting method could help.
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Check Audio And Video Connections
You should check the audio and video connection on your Toshiba TV to ensure they are connected properly. A loose connection will cause display issues that could cause you to experience black screen issues.
The steps to check your audio and video connections on your Toshiba TV will be listed below.
1. First power down any external devices currently connected to your Toshiba TV through USB, HDMI, or audio cables.
2. Disconnect and reconnect all of the cables associated with devices you are using with your Toshiba TV.
3. Restart your devices and see if your issue has been resolved.
If you have confirmed that your issue is not stemming from any faulty audio or video connections, you should use the section below to factory reset your Toshiba TV.
Factory Reset Toshiba TV
Just like any files stored on your Toshiba TV, the files associated with your TV’s firmware could potentially become damaged or corrupted. When this happens, your Toshiba TV will start to experience issues including not turning on properly.
This can also be caused by any third-party applications that you may have managed to install on your Toshiba TV. Third-party applications can introduce malicious software onto your system that will need to be cleared before your Samsung can resume normal performance.
1. To perform a factory reset on your Toshiba TV, you will first need to power off your TV and unplug it from the power source for at least one minute.
2. After the minute has passed, press the Menu button on your remote.
3. Open the Setup menu.
4. In the Setup menu, enter the Installation submenu.
5. In the Installation submenu, enter the System Status menu.
6. Once in the System Status menu, select System Information.
7. In the next menu, select the Factory Defaults option and press enter.
8. Choose Yes and press Enter to begin the factory reset process.
9. If prompted for a pin code, enter the one that you have set up.
Once your Toshiba TV has completed the factory reset, it will power back on you and will have to redo the initial setup process.
Keep in mind that a factory reset will clear all of your saved user data and applications from the TV and replace them with the factory defaults.
If you do not have a remote control available, you should use the next section of this guide to complete this process without it. If you are having trouble with this process, this video could help.
Factory Reset Toshiba TV Without Remote
To perform a factory reset on your Toshiba TV without remote control, you will need to use the volume buttons on your TV to manually select the options detailed in the steps below. All of these menus and options can be accessed using the buttons on your TV.
1. First, you will need to power off your TV and unplug it from the power source for at least one minute.
2. After the minute has passed, press the Menu button on your remote.
3. Open the Setup menu using the buttons on the side of your TV.
4. In the Setup menu, enter the Installation submenu.
5. In the Installation submenu, enter the System Status menu.
6. Once in the System Status menu, select System Information.
7. In the next menu, select the Factory Defaults option and press enter.
8. Choose Yes and press Enter to begin the factory reset process.
9. If prompted for a pin code, enter the one that you have set up.
Once your Toshiba TV has completed the factory reset, it will power back on you and will have to redo the initial setup process. If you are having trouble with this process, this video could help.
Keep in mind that a factory reset will clear all of your saved user data and applications from the TV and replace them with the factory defaults. If this did not resolve your issue, you should use the troubleshooting method in the next section to address the hardware issues you might be having.
Reset Power Cord In Back Of Toshiba TV
You should try removing the power cord from the back of the TV to fix potential issues that could be causing your TV to not power on properly. Once you have removed the power cord from the back of the TV, simply leave it unplugged for at least sixty seconds.
Once you plug it back in, ensure that the connection is secure. This will ensure that your TV is able to get the proper power supply it needs to operate properly. If this did not work, you could have these issues due to improper input sources. You should use the troubleshooting method below to resolve these issues.
Select The Correct Input Source
You should ensure that you are using the correct input source on your Toshiba TV. Using the wrong input source could cause your media to not be displayed correctly, resulting in a black screen. When this happens, it will appear that your TV is not turning on properly.
You should check your HDMI inputs and ensure that your Toshiba is set to display media from the proper HDMI source. The steps do this will be detailed below:
With a remote control:
1. Press the source button on your remote.
2. In the input menu that is displayed, select the proper input source for your device.
Without a remote control:
1. Press the Menu button on the side or bottom of the TV.
2. Use the volume buttons to navigate to the Source menu.
3. In the Source menu, use the volume button to select the proper input source.
If this did not resolve your issue, you should use the next troubleshooting method to resolve any potential power issues that you might be having with your Toshiba TV.
Try A Different Power Outlet
You should switch the power outlet that you are using to power your Toshiba TV and see if that resolves your issue. If your Toshiba TV is not getting the proper power supply, this will cause your TV to not power on properly.
To test if the power outlet is the root of your issue, simply switch the power outlet that you are using to power your Toshiba TV. If you are able to power your TV using a different outlet, then it is likely that the previous outlet is damaged in some way.
You will need to have an electrician investigate the faulty power outlet before you will be able to use it to power your Toshiba TV. If you are still not able to turn on your TV after switching outlets, the next troubleshooting method could help solve your issue.
Backlight Is Broken
If you have not had any luck resolving your issue using the troubleshooting methods listed previously in this guide, it is likely that your TV’s backlight is broken. The backlight is responsible for lighting the display of your Toshiba TV.
If your backlight is damaged, you will have to send it off to be replaced before you will be able to use your Toshiba TV. The steps to check your backlight have been listed below.
1. Turn your TV on.
2. Take a flashlight and shine it close to the screen.
3. Check for any faint images that you are able to see in areas where the flashlight is shining.
4. If you are able to see faint pictures, then this confirms that your backlight is damaged and needs to be replaced or repaired.
If you cannot see any faint images on your TV using the method listed above, then you could be experiencing power supply issues. This possibility will be detailed in the next section.
Power Supply Replacement
If your TV has a damaged power supply, you should consider sending it off and having it replaced. Because the power supply is located inside the TV, it is dangerous to inspect these components yourself. You should take your TV to be repaired at a reputable electronics mechanic in your area.
If you feel that you have the mechanical experience to check the power supply yourself, then there are several tutorial videos available that you can use to help guide you through the process.
Keep in mind that this is an invasive process that will put you in contact with components that could contain a latent electric charge.
You should carry out this process extremely carefully or have it done professionally if you do not feel confident in your ability to safely remove the power source from your TV. If none of these troubleshooting methods list above have helped resolve your issue, then you should contact Toshiba support as detailed in the next section.
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Contact Toshiba Support
If you are experiencing many persistent issues with your Toshiba TV you should consider contacting Toshiba support so they can investigate your issue further.
You should only consider this once you have attempted all of the troubleshooting methods listed here, as Toshiba support will likely suggest many of the methods on this list.
You can contact Toshiba Support on their website or through the app. There you will find detailed instructions on how to report your issue. First, you will need to provide a detailed account of your problem which will then be investigated by someone at Toshiba Technical Support.
Toshiba Support will walk you through any potential troubleshooting methods that you might have missed and offer detailed suggestions on how to successfully solve your issue.
This method requires some patience, as dealing with customer service on the phone can be frustrating. Rest assured that Toshiba Support will do all it can to get your application functioning properly. Finally, if you have exhausted this list of troubleshooting methods, a replacement might be your only option.
Buy A New TV
You should replace your Toshiba TV if you have not been able to resolve your issue. There are some circumstances where your TV may have reached the end of its lifespan and will need to be replaced. If you have a warranty on your TV, you should check and see if it covers the cost of a replacement.
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Conclusion
This guide has provided you with all of the information that you need to determine why you are experiencing issues with your Toshiba TV not turning on. As this guide indicates, there are several causes and resolutions for these types of issues.
Using the information provided in this guide, you can properly identify and resolve these issues quickly and easily. It is important that you accurately identify the cause of your issue so that you can apply the proper troubleshooting method.
