Spotify is a fantastic platform, and because of how easy it is to use, it’s no wonder why everyone loves it! You can create numerous playlists of your favorite songs and podcast, which is a huge convenience. However, it can also be a nuisance, especially if Spotify suddenly deletes your account.
Violating Spotify’s terms of service will result in the automatic deletion of your Spotify account. If this was accidental, you could reach out to Spotify to see about an account reinstatement. However, if you were involved in any criminal activity, even accidentally, this will result in an automatic ban in which you will not be reinstated.
Opening your Spotify only to realize your account has been deleted can be frustrating. But, this article will help walk you through what to do should you ever find yourself in that situation.
How Can You Tell if Spotify Deleted Your Account?
If Spotify has deleted your account, you will no longer be able to log in using your username and password. If your account is connected to your Facebook account, then signing in through there won’t work either.
To double check, if your account has been deleted, click on ‘forgot my password.” Once you click this, you will be prompted to enter the email you used to sign up. If it says your email does not exist, then this is a clear indication that you no longer have a Spotify account.
Why Did Spotify Delete My Account?
It can be highly frustrating when you go to listen to the next episode of your favorite podcast, and your account is no longer there.
We don’t wish this scenario on anyone. So, to prevent it from happening, you need to know some of the reasons that Spotify may have deleted it.
You Filed For A Chargeback on Your Spotify Service
If you possess a free account, then this does not apply to you. However, if you pay for your account, then you may have violated the terms of service if you did file a chargeback.
Spotify Premium is a non-refundable service. Filing a Chargeback, according to their terms of service, is the equivalent of committing fraud and results in an automatic ban and removal of your account.
You will need to set up a new account with a different email address and new payment information to receive access to Spotify Premium again.
You Deleted Your Linked Facebook Account
Your Spotify account will be terminated with the related Facebook account when you delete it. You can obtain a Facebook reactivation link. This link is used to de-link your Spotify account if you recently deactivated Facebook but wish to move your Spotify account information to your new account.
You’re Utilizing a Music Converter
Fraud also includes using a music converter to download content if you have a Spotify free membership but are not permitted to access music offline.
This, again, goes against their terms of service. It’s best to pay for a Premium membership than risk fraud. Not only will you be banned, but they reserve the right to sue.
Someone Hacked Your Account
Contact the Spotify customer service team if your profile has been hacked. Provide them with the details of your Spotify profile, and they will walk you through the process of getting your account back.
As long as they’re aware of the situation, chances are they will cut access to your account but not delete it. However, you can always make a new one if it was deleted! This time, make sure you follow the steps to keep it secure.
How Do You De-Link Facebook from Spotify?
To de-link your Facebook account, follow the steps below:
- Launch Spotify. Click your profile symbol in the top right corner, and choose your account from the dropdown menu.
- Change your playlists to public. Before you finalize this, you will need to change your playlists to public so you can access them outside your profile. This will make it easier to transfer them as well.
- Deactivate your Facebook. Under the social section, click to deactivate your Facebook profile. Make sure you click confirm.
- Login to your new account. In the search box, search for the account you just logged off from.
- Transfer your playlists. Choose the playlist you want to transfer once you have access to your old profile. Add to this other playlist by tapping the three-dot menu symbol adjacent to the playlist; either make a new playlist or contribute to one.
- Repeat. Apply this to every playlist you have.
- Contact support. You can also get in touch with the support staff, who can move playlists from your prior account to make things easier. Even after your Facebook profile has been removed, this is occasionally still doable.
How Can I Contact Spotify to Get My Account Back?
The best approach to getting in touch with Spotify is online. You can contact Spotify’s customer care team via social media or by completing a “contact us” form on the company’s website.
This is the best way to reach them if you have a concern with your membership or are having technical problems. Unfortunately, the company doesn’t have a phone number for customer care.
What Options Do I Have to Contact Spotify?
You can contact Spotify on Facebook or on Spotify’s official support page. Here, you can file a grievance or request assistance if you have a Facebook account.
Enter your problem in the message field after clicking the blue “Send Message” bar. When messaging them, include the email address associated with your Spotify account if you’re contacting the company regarding a problem with your account or a payment issue.
You will also want to include information about the kind of gadget and operating system you use if your problem involves technology. The Spotify support team on Facebook often responds to questions within a few hours.
Contact Spotify on Twitter
If you have Twitter, you can also contact them using this venue. All you have to do is type your message, and include their tag @SpotifyCares in your message.
If you need to report inaccurate information on the website or if you are experiencing technical difficulties with the website, you should use this mode of communication.
However, if you’re experiencing something that requires you to share your personal information, you will want to reach out to them through Direct Message (DM) instead. This way, no one else can see what information you are sharing.
How Do I Call Spotify?
Spotify’s phone number is 1-800-952-5210; however, it can be exceptionally challenging to get a hold of them this way.
It’s better to reach out to Spotify through Twitter or Facebook. However, not everyone has these social media accounts. Therefore, you can contact Spotify through email.
Spotify has two emails: info@spotify.com and support@spotify.com. Both of these are valid emails through Spotify offers support to both their free and premium users.
What Are the Reasons for Getting Banned on Spotify?
There are numerous reasons for which someone could be suspended from Spotify. Similar to most sites, a breach of the terms of service is the primary cause of user bans. However, there are further ways to get blacklisted:
- Inaccurate payment data
- Increasing play or follow counts unnecessarily
- Incorrect username
- Removal or modification of a copyright Prohibited behavior on the platform
- Commercial usage of the Spotify name without permission
- Copying data, you don’t have permission to copy
- Spotify’s monetization
- Abuse or harassment on the platform
There’s always a chance that your account was suspended inadvertently, whether it was due to a user error or a platform flaw.
What Should I Do If I Think Spotify Banned Me?
There are several steps you can take to restore your account if Spotify bans you. Sometimes simply login back into your account will do the trick.
Occasionally, there can be a problem with your account synchronizing with your device. If Spotify terminates your account:
- Try closing and reopening the app. Try to log in once again. There might be a problem with your account synchronizing with your device.
- Look at the status. Check the status of your subscription if that doesn’t work. It might need to be renewed, or your payment method changed.
- Check for duplicate subscriptions. Verify that your subscription isn’t currently active on another account. You could be attempting to log in with the incorrect account.
If none of the solutions work, get in touch with Spotify. They can explain to you the reasons behind the suspension of your account and the measures necessary to restore it.
If they suspended your account in error and you haven’t broken any of their terms of service, they should be able to reinstate your account immediately.
However, there are times when Spotify won’t be able to grant you access to your account. It’s doubtful that you’ll get access to your account back if you’ve actively or unintentionally engaged in criminal activities. Always check to be sure your account is secure and that you aren’t breaking any platform policies.
How Can I Avoid Getting My Account Deleted by Spotify?
You should be able to prevent having your account suspended as long as you abide by Spotify’s terms of service. Don’t let your subscription end, and keep your payment method current.
To prevent unauthorized users from accessing your account, make sure your password is safe. You shouldn’t give anyone access to your account details because you never know what they’ll do with them.
It’s always a good idea to thoroughly read through the terms of service. That’s something that many people don’t do; however, that fine print has vital information. This will help you learn what is and is not okay to do when using Spotify’s platform.
But overall, if you’re ever in doubt about something, you can always shoot Spotify an email or a message to ask them. That way, you’re not risking your account getting deleted or banned.
