I was using my Samsung TV yesterday and was about to stream my favorite show. I selected the show I was ready to binge on, and the Samsung TV volume was not working, or it was stuck.
I did not know where to begin and quickly became disappointed. However, I did not realize there are various solutions that can easily fix the problem of Samsung TV volume not working.
If your Samsung TV volume is not working or stuck, ensure that the volume settings are correct, change the remote batteries, update the Samsung TV system, or consider resetting Samsung Smart Hub or the TV itself. You may also have to delete apps to free up memory, or power cycle your TV.
This guide will walk you through the steps to do these things. Additionally, you can always contact Samsung Support for further assistance troubleshooting the issue.
Troubleshooting Samsung TV volume not working
1. Change The Batteries
The first thing you should do if your Samsung TV volume is not working is check the remote batteries and change them if need be.
If the remote batteries are low or dead, changing them should address the issue with the volume. If this is the reason your volume was not working, you can now get back to streaming.
2. Check the Volume/Mute settings
It is possible that some change occurred in the volume or mute settings. If your Samsung TV accidentally became muted, you can unmute the TV by pressing the volume-up button on your remote.
To check the volume settings on your Samsung TV, you should:
- Press the Home Button
- Open Settings
- Ensure the TV is on the right input
- Ensure your TV is connected to the right audio source
- Switch to the right audio source if you have not done so already
3. System Updates
If your Samsung TV volume is not working, it may be because you need to update the system. Samsung TV’s usually automatically install system updates, but it may be the case that the TV did not. If this is true, you will have to check and install a system update if one is available.
To check for a system update on your Samsung TV:
- Go to Settings
- Go to Support
- Go to Support
- Go to Software Update
You can also refer to this video for how to perform a system update on a Samsung TV.
4. Reset the Smart Hub
Smart Hub is the built-in app platform that Samsung TVs use. If your volume is not working on your Samsung TV, you can reset the Smart Hub system which can usually resolve the issue.
Resetting the Smart Hub app will completely remove all of the saved information on your Smart Hub account and factory resets the settings.
If you choose to do this, be prepared to re-enter all of your information.
To Reset the Smart Hub platform, follow these steps:
- Click Settings on your TV remote
- If you do not have a settings button, click Menu instead
- From Settings or Menu, select Support
- Select Self Diagnosis
- Select Reset Smart Hub
- Enter your pin (If you have not previously set a pin, enter “0000”)
- Smart Hub will begin to reset
Once this process is finalized, the volume on your Samsung TV should be back to working normally.
5. Power cycle your TV
Power cycling your TV, or performing a soft reset on the TV, is a generally reliable method for addressing any issues the Samsung TV may be experiencing, including volume issues.
To power cycle the TV, unplug the Samsung TV directly from the power source. Allow your Samsung TV to remain unplugged for about 30 seconds.
Once you have unplugged your TV and let it rest for 30 seconds, Press the power button on the Samsung TV for 10 seconds. Do not use the power button on the remote—this must be the button on the TV.
This step is draining any residual power in the TV that can be causing issues as it softly resets the TV. Once the TV has had enough time to power cycle, you can plug the TV back into the direct power source.
Now that a soft reset, or power cycle, has been performed on your TV, the system should be cleared of any issues and the volume should continue to work as normal.
6. Delete apps to free up memory
If your Samsung TV volume is stuck or not working, it may be because you need to delete apps in order to free up memory.
If the storage on the Samsung TV is too full, it can alter the sound capabilities. If you know you have a lot of apps on your Samsung TV that you do not use, it may be a wise idea to delete those apps and free up storage. This also prevents any issues with volume from happening in the future.
To delete apps and free up space on your Samsung TV, follow these instructions:
- On the bottom left of the home screen, select Apps
- Once you are in apps, select Settings
- This will take you to all the apps on the Samsung TV
- Go through each app and delete the ones you no longer need
You will notice that you may have more apps than you thought on your Samsung TV; that is because when Samsung TVs update automatically, a few new apps usually get downloaded onto your device.
There are certain Samsung TV apps that cannot be deleted. These apps include popular streaming apps like Hulu, Prime Video, and Netflix.
7. Only Use One Remote
You may have multiple remotes for your Samsung TV. However, if you use multiple remotes and notice the TV volume is not working, switch to using a single remote.
The remote you should exclusively use is the remote for the Samsung TV.
It is easy for the TV to get confused and be unable to differentiate between remotes which leads to inevitable issues with the TV volume.
Although there is no exact known reason this happens, it is usually a result of the additional remote’s signal interfering with the Samsung TV remote.
To ensure that only the Samsung TV remote is connecting to the Samsung TV, get rid of any other remotes you use.
8. Factory Reset Your TV
One of the final attempts to solve the stuck volume on your Samsung TV should be to factory reset your TV. I used the factory reset solution to solve an issue with Disney Plus and was able to stop the TV from turning on by itself.
A factory reset is also known as a hard reset. A factory reset will take your Samsung TV back to its default factory settings and lose any previously stored data, information, and passwords.
This is why a factory reset is the last resort since it can take some time to restore your TV back to the way you had it.
Nonetheless, you can factory reset your Samsung TV to resolve issues with the volume, ensure you have cycled through the other solutions before you perform a factory reset on o perform a factory reset on your TV.
To factory reset your Samsung TV, go to Settings. From Settings, click General or Support, depending on the model of TV you have. From there, select Self Diagnosis and then Reset. Your Samsung TV will begin the factory reset.
Keep in mind that different Samsung TV models require different steps for a factory reset, but this is pretty general.
9. Samsung Remote Support
If none of the solutions above have worked for you, consider contacting Samsung Remote Support for further assistance. Samsung Support is available via phone at 1-800-726-7864. Samsung Support is available to assist you 7 days a week from 8 am-12 pm EST.
If you intend to contact Samsung Support for help with your remote, you will need to have some information on file, like the remote’s pin number. To find the pin number:
- On the TV menu, go to the Support section
- Select Remote Management
- You will have to read and agree to the service terms
- A pin will appear on the screen—provide this pin to the customer service agent on the phone
- The agent will be able to access your TV and resolve any issues possible on their end
Samsung Volume Display Stuck on Screen
If your Samsung volume display is stuck on screen, it could be because of a solution that was already covered; you have too many apps that are taking up memory on the Samsung TV.
Free up storage space on your Samsung TV by deleting unused apps. Reset the Samsung TV and then follow an Initial Set up.
Additionally, check out this Samsung community forum for more information.
How to Adjust Volume on Samsung TV Without Remote
If you do not have a Samsung remote, you can adjust the volume on the TV by using the control buttons directly on the TV.
Most models of Samsung TVs have volume controls, and input controls, and have the ability to access Smart Hub all from the buttons on the device.
Check out this video for instructions on how to adjust the volume on a Samsung TV without a remote.
Samsung TV Volume Keeps Muting/Won’t mute
If you find that your Samsung TV volume keeps muting it is likely due to a glitch in the TV or a glitch in the remote. To resolve whatever glitch it may be, reset the remote.
To reset the Samsung TV remote, take out the remote batteries and press the power button on the remote for 10 seconds.
This will eliminate any residual power that has built up in the remote. Once you have completed these first two steps, put the remote batteries back in.
If your Samsung TV is not muting, replace the remote batteries. This is usually caused by weak or dead batteries. If this does not resolve the issue, replace the remote batteries.
Samsung TV Volume Too Low/High
Your Samsung TV volume may be too high or too low and you wish to change it but cannot. If the volume is too low on your Samsung TV, you should first install a software update on the Samsung TV. These updates should occur automatically but sometimes they fail to.
In this case, you should check for an available software update. You can check for an available software update by first going to Settings. From Settings, scroll to Support. Then, navigate to Software Update. If there is an available update, you will see it here. If there is an available update, select Update Now.
Allow the update to install before you see if the volume has gone back to a normal level.
If the TV volume is too low or high, you should also test the HDMI cable. If the HDMI cable is damaged or defective, the sound will not work accordingly. To Test the HDMI cable, follow these steps:
- Navigate to Settings with the Samsung TV remote
- Select Support
- In Support, select Self Diagnosis
- Scroll down and click on Signal Information
- Select HDMI Cable Test
- Select Start Test
- Allow the test to complete
If the HDMI Cable Test suggests that the cable is in fact faulty, you will want to replace this cable as soon as possible.
If it is a faulty cable leading to the volume on your Samsung TV being too low or high, replacing the cable should resolve this issue.
Samsung TV Keep Turning Volume Up/Down
If the Samsung TV volume keeps going up, it is likely because the volume up button is stuck in. This is common when the remote is stuck on the couch or something similar.
Another common reason your TV volume keeps turning up is that Intelligent Mode is on.
Intelligent mode adjusts the sound in order to adapt to the environment around it. Intelligent Mode can cause disruptions in the volume.
To turn off Intelligent Mode, follow these steps:
- On the Samsung TV remote, press the Home button
- Select Settings
- Select General
- Navigate to Intelligent Mode Settings
- Click on Intelligent Mode and turn the setting off
If you find that the Samsung TV remote is about to go out, the same solutions still apply; the volume down button may be pressed in or Intelligent mode is on. Additionally, if the volume on your Samsung TV is going down, you may need to change the HDMI Input Audio format.
To change the HDMI Input Audio Format, follow these steps:
- Press the Home button on the Samsung TV remote
- Select Settings
- Select Expert Settings
- Select HDMI Input Audio Format
- Change Bitstream to PCM
Your volume should now remain at a consistent level.
HDMI glitch may also cause your Samsung TV to blink red.
Samsung TV Enable/Disable Volume Not Available
For some reason or another, your Samsung TV enable/disable volume button may not be available. Even though Samsung TVs are advanced and reliable systems, they can still experience random glitches that disrupt their seamless delivery of technology.
If you find that your Samsung TV enable/disable volume button is not available, you will need to identify the proper settings to make this available once again.
You can find the Samsung TV enable/disable volume setting by:
- Going to Settings
- Selecting Sound
- Selecting Expert Settings
- Navigating to Sound Feedback
- Selecting Sound Feedback and adjust the sound to your desired level
Once you are able to regain access to this setting, you should have no issues with the sound on your Samsung TV.
It can be frustrating when the volume is not working or is stuck on your Samsung TV. However, there are plenty of easy solutions which require a few steps that can get your TV volume working once again.
If your Samsung TV volume is stuck or not working, perform a soft or hard reset on your TV, delete apps to free up memory space, use a single remote, change the remote batteries, or perform a system update.
If none of these solutions work for you, remember that Samsung Support is available seven days a week via phone and can provide remote assistance to you.