Peloton Won’t Turn On (Hint: It’s The Adapter)

The other day I went to start my morning workout and noticed my Peloton bike wouldn’t power on. This was frustrating and led me to start investigating potential causes for my issue. Luckily, I was able to find many different causes and solutions for my problem.

If your Peloton won’t turn on, try checking the power outlet and power brick for issues. Also, check that the power adapter at the base of the bike is connected properly. Finally, check the display panel wires and fuses for any shorts. If nothing works, consider contacting Peloton support to resolve your issue.

Peloton Won’t Turn On Troubleshooting

1. Power Plug And Power Brick

The first thing you should do is ensure that the power supply is plugged in properly. If the power supply is not fully connected, then it could cause your bike to not turn on. Ensure that the power cord is completely plugged into the wall. Also, make sure that the cord is connected to the power brick.

You should try changing outlets if you are not receiving power from the one you are currently using. If this fixes your issue, you will need to have your outlet repaired. Regarding the power brick, ensure that the cord is fixed tightly to the brick.

If the power brick is connected properly, there will be a green light visible. If you have ensured all these components are connected properly, it could be the power adapter causing issues.

2. Power Adapter At The Base Of The Bike

You should check the power adapter located at the base of the bike. This area connects the power supply cord via an adapter. If this adapter has come loose during the use of the bike, it can cause power issues.

You should check that this adapter is tightly connected. For Bike+ owners, there will be a white light visible if it is connected properly. If you have checked this component and are still having issues, it could be due to connection problems under the resistance mechanism.

3. Connection Up Under The Resistance Mechanism

The most difficult connection to check is under the resistance mechanism. You will need a flashlight to check this power connection. There are two connections located here to check for. Both are subject to coming loose and causing power issues.

These connections are located on the left side of the standard Bike. The Bike+ (lower photo) has a single connection that is much more prone to coming loose. This is because the connection is not as stable as on the standard Bike.

Check both of these connections and ensure that they have not come loose. If you have determined these connections are working properly, move on to the next troubleshooting method.

4. Back Of The Display Panel

You should check the wires in the back of your bike’s display panel for connection issues. If these wires have come undone, this will cause your bike to not power on. If you are viewing the display from the back, the power supply is located on the right.

Do not confuse it with the audio cord located on the left. Bike+ owners will need to look for the USB-C power cable located in the middle port. Once you have checked both of these components, move on to the next troubleshooting method.

5. Above The Brake Shroud (Bike+ Only)

Bike+ owners will have an additional connection they need to check. This connection can be found on the outside of the bike in the front. It is around the same area as the resistance mechanism located above the brake shroud.

This USB-C connection can easily come undone during use. Check and see that the USB-C is connected securely and in the right port. The proper port for this connection is the top one. If you have checked all of these components listed so far, move on to the next step.

6. How To Turn On The Peloton Screen

Once you have checked all of your electrical connections, try turning on your bike’s display. To do this, press the grey power button located on the back of the display. It can be found towards the top center of the back of the display.

Press and hold this button for five seconds to power on the display. If it is working properly, the screen will light up and your issue will be resolved. If not, continue on to the next troubleshooting method.

7. The Fuse Might Have Blown

Your power issues could be caused by a blown fuse in your bike. The fuses act as a protective barrier between electrical surges and your bike’s internals.  If the wire in the fuse has become damaged or severed, your Peloton will not come on.

Unless you have the required experience, it is not advised to replace the fuses yourself. Because the fuses could contain latent electrical charge, it can be dangerous. You should contact Peloton support for more information regarding fuse replacement.

Peloton Support

If you are experiencing many persistent issues with your Peloton Bike, you should consider contacting Peloton support so they can investigate your issue further.

You should only consider this once you have attempted all of the troubleshooting methods listed here, as Peloton support will likely suggest many of the methods on this list.

You can contact Peloton support on their website or through the app. There you will find detailed instructions on how to report your issue. First, you will need to provide a detailed account of your problem which will then be investigated by someone at Peloton Technical Support.

Peloton Support will walk you through any potential troubleshooting methods that you might have missed and offer detailed suggestions on how to successfully solve your issue.

This method requires some patience, as dealing with customer service on the phone can be frustrating. Rest assured that Peloton Support will do all it can to get your application functioning properly.

Peloton Warranty

You should be aware that all models of Peloton bikes come with a limited warranty. This is important to consider if you are having persistent problems with your bike. The limited warranty is good for one year after the purchase date. This applies to the touchscreen, internal components, and pedals.

The frame of the bike is covered under a limited warranty for up to five years. An extended warranty option is available that extends this time. In-depth, warranty information can be found here. The next section of this guide will answer some common questions regarding the Peloton bike.

How To Turn On The Peloton Screen

To turn on your Peloton screen, press the grey power button located on the back of the display. It can be found towards the top center of the back of the display. This applies to all models of Peloton bikes.

Press and hold this button for five seconds to power on the display. If it is working properly, the screen will light up. Turning on your display is a good way to check for power issues with your bike. If your display is not turning on and you have checked your connections, consider replacing it. 

How To Replace The Peloton Screen

If you need to replace your Peloton screen, you will need to visit this page and locate the screen for your device. The screen component must be ordered directly from Peloton. Before you order, you should check if your bike is still under warranty.

The Peloton screen is covered under the limited warranty for one year. If you have not had your bike for a year, you can use your warranty to cover the replacement. You will need to contact Peloton support to claim your warranty and start the replacement process.

If you are not under warranty, you will need to order your replacement and install it yourself. It can take up to a week to receive your replacement in the mail. A replacement Peloton screen costs $500. Once you have installed your new screen, you will need to calibrate your bike.

How To Calibrate Peloton Bike

The process to calibrate your Peloton bike is rather complex and could take up to half an hour. The process to do this will be detailed below.

Time needed: 30 minutes.

How To Calibrate Peloton Bike

  1. Request a calibration kit

    First, you will need to request a calibration kit from Peloton Support. You can make a request here

  2. Gather a Phillips head screwdriver

    Once you have received your calibration kit, gather a Phillips head screwdriver and both the 3mm and 4mm Allen keys from your bike’s toolkit.

  3. Remove the water bottle holder

    Remove the water bottle holder and sweat guide using your screwdriver and Allen keys.

  4. Tap the three-dot icon

    On the console, tap the three-dot icon located in the bottom right corner.

  5. Enter About

    In the Menu that pops up, tap About.

  6. Get Started

    On the Welcome To Sensor Calibration screen, tap Get Started.

  7. Turn the resistance knob

    Turn the resistance knob all the way to the left and tap calibrate.

  8. Tap calibrate

    8. As soon as you see the min resistance calibration, tap calibrate max resistance and turn it all the way to the right. When this is complete, tap done and turn the knob back all the way to the left.

  9. Place Wedge Tool

    Place the calibration wedge tool in between the 2nd and 3rd magnets on the flywheel. Then Turn the knob to rest on the wedge.

  10. Remove Wedge Tool

    Remove the wedge tool and place both white disks underneath the resistance knob. Make sure the lines on both pieces match and are facing the neck of the bike.

  11. Begin Calibration

    Tap Next on the screen to begin the calibration process. Press Set and turn the knob in quarter-turn increments. Continue this until the calibration process is complete.

  12. Power Off & Unplug

    Power off the display and unplug the bike

  13. Put Back Water Bottle Cups

    Replace the water bottle cups and the front protection guard.

This will complete the calibration process for the standard Peloton bike. If you own a Bike+, the calibration is handled automatically through digitally controlled sensors. You will not need to manually calibrate a Bike+.

The next section will detail how to factory reset your bike to resolve any other issues that you may be having.

How To Factory Reset The Peloton Bike

The process of factory resetting your Peloton bike is simple and only takes a few minutes. This process will be detailed below.

1. First, unplug all cables from your Peloton bike and set them aside.

2. Wait for at least 30 seconds before continuing.

3. Reconnect all previously disconnected cables.

4. Restart the Peloton screen while holding both the volume up and power buttons.

5. Use the volume button to select the Recovery option on the display.

6. Wait for the screen to go dark and reboot.

7. Press both the volume and power buttons at the same time until a menu appears on the display.

8. In this menu, select Factory Reset.

9. Press the power button.

10. Select Yes using the Volume button to confirm the reset.

11. This will start the factory reset process.

You will have to sign into your account or create a new one before you will be able to use your bike. Finally, if you are having trouble connecting your bike to the internet, the next section will help.

How To Connect Peloton Bike With Wi-Fi Or Ethernet

To connect your Peloton bike to a Wi-Fi connection, simply tap the Wi-Fi symbol located in the top right of the display. In the menu that appears, select your Wi-Fi connection. This will successfully connect your bike to the internet using Wi-Fi.

If you wish to use a wired ethernet connection, simply plug the cable into the back of the display via the ethernet port located there.

PRO TIP: you are able to get your Pelton app on your Samsung TV if you like to work out in front of the big screen.

Conclusion

If your Peloton bike is not turning on, its likely due to an electrical issue. These problems are caused by loose connections, electrical damage, or damaged internal components. You should inspect all of these connections for issues before trying to use your Peloton.

If nothing else works, consider contacting Peloton support or filing a warranty claim. This will allow you to have your damaged components repaired or replaced.